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RMA / Exchange FAQs

RMA Return Policy

The limited, non-transferable warranty is provided to the original purchaser. The product is warranted to be free from defects in materials and workmanship under normal installation, use, and service for period of one (1) year for optical media products from the date of purchase as shown on purchaser’s receipt.

Our obligation under this warranty is limited to exchange or upgrade of product which are defective provided the product is returned to the sn authorized service location during the warranty period. A copy of the purchase receipt must accompany product(s) returned. Replacement is your sole and exclusive remedy.

The replacement product will be warranted for either (a) 90 days or (b) the remainder of the original warranty period, whichever is longer.

This warranty does not apply to defects outside of our control, including but not limited to acts of God, fire, flood, damage while in transit to service facility.

This warranty shall be void if the product is damaged as a result of defacement, misuse, abuse, neglect, accidents, destruction, or alteration of the serial number, improper electrical voltages or currents, repair, alteration or maintenance by any person or party other than our authorized service facility or any violation of instructions furnished by us.

This limited warranty is in lieu of all other warranties expressed or implied. Any implied warranties, including but not limited to the implied warranties of merchantability and fitness for particular purpose shall be limited in duration to the one-year duration of this written limited warranty. We disclaim any liability for damages or loss of use of the products, loss of time, inconvenience, injury to customer or any other person, or damage to customer property caused by the product, loss of revenue or profit, or damages for any failure to perform. In no event shall we be liable for any special, incidental, punitive or consequential damages even if we are advised of the possibility of such damages.

Some US states do not allow limitations on how long an implied warranty lasts, so the above limitations may not apply to you.

This warranty gives you specific rights and you may also have other rights, which vary from state to state, country to country.

For submission of the disc for RMA Replacement.
Please sent the discs back to:
Iridium Technology Group
Attn: RMA Department
837 S Lawson Street
City of Industry, CA 91789

*Please note RMA Policy is one to one exchange*
attached along with:
1.) Copy of your packing slip or invoice.
2.) Complete and sign RMA Request form available on our website http://www.itgmedia.com/rma_request_form.pdf
3.) Acquire a RMA number from our technical support agents via email at rma@itgmedia.com
3.) Complete piece count of the product. Damaged/used/unused. (**Please note the one to one replacement policy)

Please use a traceable carrier (i.e., Airborne, Fed Ex, UPS, U.S. Priority
Mail, etc.) when shipping. Customer pays RMA shipping to
Iridium. Iridium Technology Group pays shipping to customer. Please make certain that the RMA number is visibly placed on the outside of the package along with your name and return address.

 

 

 

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